At Wave, advising is at the heart of what we do and who we are. Since our start in the late ’90s, our consulting first ideology has empowered us to build a personalized solution for each customer’s unique needs contrary to a catch-all offering. We work closely with our customers throughout Sacramento, devoting resources and time so that we have a full understanding of their pain points and desires and can craft a custom approach to strategic digital transformation.
Back Office Modernization
The Back Office is the heart of your company. If your standards have a lot of hold-ups, the resulting loss of productivity will have a ripple effect throughout your entire company. For example, let’s say a business acquires a new client in minutes but requires a long time to bring on a new employee or partner. That’s a challenge because both your employees' talent and your partner’s products play a important role in providing excellent service to the customer. Therefore, if those elements are not operating smoothly, your customer is ultimately the one who is disadvantaged. Your Front Office can only be as capable as your Back Office, and both must be considered during a strategic digital transformation.
Business Intelligence
At Wave, our expertise encompasses a thorough understanding of your business standards as well as the software that accurately delivers intelligent information. We know what questions to ask and can define the right input to resolve questions such as:
- What happened?
- When did it happen?
- Why did it happen?
- Who was involved?
- Will it happen again?
- What will happen if we change x or y?
Data Migration
Planning is the most critical part of a migration. Every migration must have a certain amount of strategic digital transformation of the information moving from the source repository to the destination. Considerations need to include search capabilities, security, mapping metadata, folder structure, and many other elements that will help users to find pertinent information. It is imperative that you invest the time to document the problems you have and what is needed to get resolution.
Intelligent Information Management
It is widely understood that the modern business relies on multiple sources to compile information whether it’s a CRM, ECM, HCM, or ERP. Regardless of which tool you’re using, it holds important business data and content that is crucial to the success of your business. Both companies and their customers must have data from multiple repositories to complete work, and this adds additional complexity if that data is not easily accessible. The traditional method was to aggregate input into a central repository but this route is not supportable forever as one system can’t maintain everything, particularly in some SMBs and enterprise companies.